SHIPPING AND RETURNS POLICY
POWERGYM ONLY ACCEPTS RETURNS AND PRODUCT EXCHANGES THAT MEET THE FOLLOWING CONDITIONS:
- The product must be in the original packaging and labeling.
- Shipment must be made with the same box in which the order was received. In the event that it cannot be done with the original box, the User must return it in a box that guarantees the protection of the content so that it reaches the Owner of the Web Page in good condition, otherwise it reserves the right to refuse the return.
- It is necessary to include a copy of the invoice/packing note inside the package, with indication of the returned products.
The product must be sent to: Offices - POWERGYM. C/ Filà Benimerines, 61. CP: 03801 - Alcoy (Alicante)
Transport costs arising from the return or an exchange of product will be borne by the User, who may freely choose the company to transport the item.
Once POWERGYM has received the product and verified that it is in perfect condition, it will return the full amount paid by the User within a maximum period of 14 calendar days, by means of the same method of payment that the User chose at the time of placing the order.
If the user has made a change of product, he/she must place a new order on the website www.powergym.com with the products chosen.
RETURNS FOR DAMAGE CAUSED IN TRANSPORT OR ERROR IN SHIPPING:
If, at the time of delivery, some form of damage can be clearly seen, without the need to manipulate the shipping packaging or the product itself, or that a product has defects caused by transport damage or,in the same way, there is an error in the merchandise received, the User must notify POWERGYM via e-mail (firstname.lastname@example.org), sending a photo of the packaging or products received, without unpacking the product, within 48 hours of reciept of the order, in order to be able to return the affected product or products, and either substitution by new product(s) reimbursement of the price paid for the original one.
RETURNS FOR DEFECTIVE PRODUCTS:
In the event that once the package has been opened, the User verifies that a product is defective, he must notify POWERGYM at the following e-mail address, email@example.com, within 48 hours of receiving the order, and return it within 14 calendar days of receiving it. In this case, when the return is justified, POWERGYM will reimburse the value of the product, taking charge of the transport costs generated by the return, returning the full amount paid by the User within a maximum period of 14 calendar days, by means of the same method of payment that the User chose at the time of placing the order.
FORMS OF PAYMENT
WE HAVE 3 FORMS OF PAYMENT ON ORDERS PLACED ON OUR WEBSITE:
CREDIT CARD (direct bank gateway): This form of payment does not increase postage (provided that they exceed 40 € in the order). It is the fastest way to make the payment, as it is immediate.
TO TAKE INTO ACCOUNT IN PAYMENTS BY BANK CARD::
For greater security, the pages where you enter your credit card details are pages that come directly from the bank. These bank information gateways are completely secure. In this way, on our website you will not have to enter any data of your credit card (only your name and address for shipping).
BANK TRANSFER: This form of payment does not increase the postage cost (provided that the 40 € is exceeded in the order). We have four banks with which to make bank transfers: BBVA, CAIXABANK, SABADELL and SANTANDER. The account numbers to make the deposit of your order appear at the end of the purchase. This form of payment is usually slower than payment by card or cash on delivery, as transfers can take between 24-48 hours to reach our accounts.
CASH ON DELEIVERY: This form of payment involves an increase of € 5 in postage, regardless of the amount of the order. We only accept CASH ON DELIVERY orders in the Peninsula and Balearic Islands.
Once the package with the products has been sent, you will automatically receive an email with the data of the shipment (transport company, number of packages, expedition number ...) for your information.
PRICES: All prices on our website are with Value Added Tax (VAT or sales tax) included.